5.08 Civil Division Annual Survey (detail)

This dataset includes the average of the response rates of "Agree" or "Strongly Agree" for each question on the Civil Division Annual Survey regarding satisfaction with customer service in the areas of: timeliness, courtesy, communication, caring, ease of use and resolution of the issue.

This page provides data for the Civil Division Annual Survey performance measure.

This data set includes the responses, categorized by question, for the Civil Division Annual Survey. Responses include, Strongly Agree, Agree, Neither agree nor disagree, disagree and strongly disagree.

The performance measure dashboard is available at 5.08 Civil Division Annual Survey.

Additional Information

Source: Department annual survey

Contact: Jenny Armstrong

Contact E-Mail: Jenny_Armstrong@tempe.gov

Data Source Type: Excel

Preparation Method: Surveys are tallied and the responses for each category averaged to determine the aggregate effectiveness rate.

Publish Frequency: Annually

Publish Method: Manual

Data Dictionary
Organization: City of Tempe
Last updated: 2024-02-09T14:56:14.644276
Tags: attorney, civil, civil-division-annual-survey-pm-5-08, effect, financial-stability-and-vitality, service