City of Tempe
Dataset Description
This dataset includes the average of the response rates of "Agree" or "Strongly Agree" for each question on the Civil Division Annual Survey regarding satisfaction with customer service in the areas of: timeliness, courtesy, communication, caring, ease of use, and resolution of the issue.
This page provides data for the Civil Division Annual Survey performance measure.
This data set includes the responses, categorized by question, for the Civil Division Annual Survey. Responses include, Strongly Agree, Agree, Neither Agree Nor Disagree, Disagree, and Strongly Disagree.
The performance measure dashboard is available at 5.08 Civil Division Annual Survey.
Additional Information
Source: Department Annual Survey
Contact: Jenny Armstrong
Contact E-Mail: Jenny_Armstrong@tempe.gov
Data Source Type: Excel
Preparation Method: Surveys are tallied, and the responses for each category are averaged to determine the aggregate effectiveness rate.
Publish Frequency: Annually
Publish Method: Manual
Data Dictionary
Organization: City of Tempe
Organization URL: https://catalog.data.gov/organization/tempe-az
Last updated: 2026-02-06T21:05:00.355Z
Tags: Attorney, Civil, Civil Division Annual Survey (PM 5.08), Effect, Financial Stability and Vitality, Service