State of New York
Dataset Description
This dataset contains information on customer feedback submitted by riders of the transit system on the MTA’s website. For each piece of feedback provided, it is categorized as a complaint or commendation, and there is information provided for the agency (Buses, Subway, Long Island Rail Road, or Metro-North Railroad), the subject matter, the subject detail, the issue detail, the year, the quarter, and, if applicable, the branch/line/route.
Organization: State of New York
Last updated: 2020-11-12T04:00:28.508664
Tags: bus, bus-routes, commendations, commuter-rail, complaints, customer-service, customers, feedback, lines, lirr, long-island-rail-road, metro-north, metro-north-railroad, mnr, mta-bus, mta-bus-company, new-york-city-transit, nyct, routes, sir, staten-island-railway, subway, subway-lines