MTA Customer Feedback Data: 2014-2019

This dataset contains information on customer feedback submitted by riders of the transit system on the MTA’s website. For each piece of feedback provided, it is categorized as a complaint or commendation, and there is information provided for the agency (Buses, Subway, Long Island Rail Road, or Metro-North Railroad), the subject matter, the subject detail, the issue detail, the year, the quarter, and, if applicable, the branch/line/route.
Organization: State of New York
Last updated: 2020-11-12T04:00:28.508664
Tags: bus, bus-routes, commendations, commuter-rail, complaints, customer-service, customers, feedback, lines, lirr, long-island-rail-road, metro-north, metro-north-railroad, mnr, mta-bus, mta-bus-company, new-york-city-transit, nyct, routes, sir, staten-island-railway, subway, subway-lines