State of New York
Dataset Description
This metric measures customer complaints about Access-a-Ride, including about Transportation and non-Transportation service quality. This data is used along with Trips/Ridership data to create the Complaint rate metric which is complaints per 1000 completed trips.
Organization: State of New York
Organization URL: https://catalog.data.gov/organization/new-york
Last updated: 2026-03-20
Tags: aar, access-a-ride, complaints, customer service, customers, feedback, monthly, paratransit