About this Dataset

MTA NYCT Paratransit Customer Complaints: Beginning February 2024

This metric measures customer complaints about Access-a-Ride, including about Transportation and non-Transportation service quality. This data is used along with Trips/Ridership data to create the Complaint rate metric which is complaints per 1000 completed trips.
Organization: State of New York
Last updated: 2025-03-14T19:01:32.886116
Tags: aar, access-a-ride, complaints, customer-service, customers, feedback, monthly, paratransit

Tables

Table 1

@usgov.state_of_new_york_mta_nyct_paratransit_customer_compla_5afadffe.table_1

21.45 kB
8,355 rows
4 columns

CREATE TABLE table_1 (
  "date" TIMESTAMP,
  "provider_type" VARCHAR,
  "category" VARCHAR,
  "complaints" BIGINT
);