MTA NYCT Customer Engagement Statistics: 2017-2022

This dataset provided statistics and performance metrics about the volume and responsiveness in engaging with customers via several customer engagement channels. Data was provided for New York City Transit Subway and Bus customer engagement and customer service teams between May 2017 and May 2022.
Organization: State of New York
Last updated: 2022-09-29T21:13:06.938443
Tags: bus, call-center, customer-engagement, customer-service, customers, new-york-city-transit, nyct, responses, service-status, subway