Percent Positive Responses To Q1 (CTM Customer Satisfaction Survey)

Here is a trend line for the CTM Customer Satisfaction Survey question #1 "Please rate your opinion of CTM's Customer service." See below for the percentage of positive responses to this question since 2020. Positive responses include "Satisfactory", "Above Average", or "Excellent". Blanks are skipped responses and are not included in the total calculation.

We include survey results from 2020 through 2024 with the exception of 2023, as there was no survey conducted that year.
Organization: City of Austin
Organization URL: https://catalog.data.gov/organization/austin-tx
Last updated: 2026-03-27
Tags: ctm, ctm customer satisfaction survey