About this Dataset

CTM Customer Satisfaction Survey Questions

The Communications and Technology Management (CTM) Department asks customers to fill out a survey rating our customer service to gain valuable insights into their experiences and satisfaction levels. This feedback helps us identify areas where we excel and highlights opportunities for improvement, ensuring we consistently meet and exceed our customers' expectations. By understanding their perspectives, we can make informed decisions that enhance our services and foster stronger relationships. Ultimately, these surveys empower us to create a better experience for everyone, demonstrating our commitment to continuous growth and customer care. These questions have remained consistent year over year since 2015 through 2024.
Organization: City of Austin
Last updated: 2024-11-25T11:58:36.543387
Tags: ctm-customer-satisfaction-survey

Tables

Table 1

@usgov.city_of_austin_ctm_customer_satisfaction_survey_questions.table_1

7.03 kB
14 rows
8 columns

CREATE TABLE table_1 (
  "number" BIGINT,
  "question" VARCHAR,
  "response_type" VARCHAR,
  "choice_1" VARCHAR,
  "choice_2" VARCHAR,
  "choice_3" VARCHAR,
  "choice_4" VARCHAR,
  "choice_5" VARCHAR
);