About this Dataset

CTM Customer Satisfaction Survey Results (2020 - 2024)

The CTM (Communications & Technology Management) Customer Satisfaction Survey is completed by City Employees once yearly and used by CTM to tracker deliverables and performance measures. For more information on CTM, please visit https://www.austintexas.gov/department/information-technology

This dataset holds responses from surveys completed 2020 - Present with comments removed. NOTE: No survey was conducted in the year 2023.
Organization: City of Austin
Last updated: 2024-11-25T12:16:59.186001
Tags: ctm, ctm-customer-satisfaction-survey, survey-results, technology

Tables

Table 1

@usgov.city_of_austin_ctm_customer_satisfaction_survey_result_8411f465.table_1

55.66 kB
3,370 rows
15 columns

CREATE TABLE table_1 (
  "response_id" BIGINT,
  "survey_close_date" TIMESTAMP,
  "n_1_please_rate_your_opinion_of_ctm_s_customer_service" VARCHAR  -- 1. Please Rate Your Opinion Of CTM’s Customer Service.,
  "n_2_i_believe_ctm_s_department_staff_are_knowledgeable" VARCHAR  -- 2. I Believe CTM's Department Staff Are Knowledgeable.,
  "n_3_i_believe_that_ctm_department_staff_communicate_ef_5de5bc27" VARCHAR  -- 3. I Believe That CTM Department Staff Communicate Effectively.,
  "n_4_i_feel_that_ctm_department_staff_are_responsive" VARCHAR  -- 4. I Feel That CTM Department Staff Are Responsive.,
  "n_5_i_feel_that_ctm_provides_effective_training_for_th_6d380824" VARCHAR  -- 5. I Feel That CTM Provides Effective Training For The IT Systems I Use At My Job.,
  "n_6_i_believe_that_the_software_applications_provided__033a5e54" VARCHAR  -- 6. I Believe That The Software Applications Provided To Me, Help Me Get My Job Done Efficiently (ex: Microsoft Office Products, E-mail, Etc.),
  "n_7_i_feel_that_the_it_systems_at_the_city_of_austin_a_15faa996" VARCHAR  -- 7. I Feel That The IT Systems At The City Of Austin Are Easy To Use.,
  "n_8_i_feel_that_changes_to_it_systems_are_delivered_in_c40855bb" VARCHAR  -- 8. I Feel That Changes To IT Systems Are Delivered In A Timely Fashion (ex: Upgrades To Software).,
  "n_9_in_the_past_6_months_have_your_issue_s_that_caused_732f3ec0" VARCHAR  -- 9. In The Past 6 Months, Have Your Issue(s) That Caused You To Contact CTM Been Resolved?,
  "n_10_was_your_issue_resolved_within_the_expected_timeframe" VARCHAR  -- 10. Was Your Issue Resolved Within The Expected Timeframe?,
  "n_11_was_communication_effective_while_ctm_addressed_y_4ecba44c" VARCHAR  -- 11. Was Communication Effective While CTM Addressed Your Issue?,
  "n_12_was_the_issue_resolved_to_your_satisfaction" VARCHAR  -- 12. Was The Issue Resolved To Your Satisfaction?,
  "n_14_please_select_your_department" VARCHAR  -- 14. Please Select Your Department:
);