About this Dataset

2.05 Online Service Satisfaction (summary)

This dataset comes from the Annual Community Survey question related to satisfaction with the quality of the city’s online services. Respondents are asked to provide their level of satisfaction related to “Tempe's online services (registration, payment, etc.)” on a scale of 5 to 1, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied" (without "don't know" as an option).

The survey is mailed to a random sample of households in the City of Tempe and has a 95% confidence level.

This page provides data for the Online Service Satisfaction performance measure.

The performance measure dashboard is available at 2.05 Online Services Satisfaction Rate.

Additional Information

Source: Community Attitude Survey ( Vendor: ETC Institute)

Contact: Wydale Holmes

Contact E-Mail: Wydale_Holmes@tempe.gov

Data Source Type: Excel and PDF

Preparation Method: Extracted from Annual Community Survey results

Publish Frequency: Annual

Publish Method: Manual

Data Dictionary
Organization: City of Tempe
Last updated: 2024-02-09T14:55:53.934945
Tags: community-survey, customer, online, online-service-satisfaction-pm-2-05, quality, registration, service, strong-community-connections

Tables

Table 1

@usgov.city_of_tempe_2_05_online_service_satisfaction_summary_1dbc9.table_1

10.92 kB
9 rows
13 columns

CREATE TABLE table_1 (
  "year" BIGINT,
  "date" TIMESTAMP,
  "type" VARCHAR,
  "survey_question_number" VARCHAR,
  "survey_question" VARCHAR,
  "don_t_know_responses" VARCHAR,
  "very_satisfied" DOUBLE,
  "satisfied" DOUBLE,
  "netural" DOUBLE,
  "dissatisfied" DOUBLE,
  "very_dissatisfied" DOUBLE,
  "very_satisfied_or_satisfied" DOUBLE,
  "objectid" BIGINT
);