KPI - Percent Of Consumer Utility Complaints Resolved

This data represents complaints submitted by consumers on issues arising from utility providers. Data is collected via the 311 CSR system and from phone calls received from the public. The TARA executive assistant manages this workflow by collecting data into this spreadsheet weekly and coordinating communications to the utility providers to reach a resolution.
Organization: City of Austin
Last updated: 2023-08-25T23:06:10.300344
Tags: public-domain