About this Dataset

Utility Customer Service Performance Indicators: Beginning 2009

Summary of the NYS gas and electric utilities’ customer service performance indicators for each of the last three calendar years. Reported by the utilities on a uniform basis, these performance indicators allow comparative analysis of customer service, identification of overall trends in customer service, and identification of service deficiencies.
Organization: State of New York
Last updated: 2020-11-12T04:00:23.334485
Tags: customer-service, performance-indicators, service-quality

Tables

Table 1

@usgov.state_of_new_york_utility_customer_service_performance_6f27c9e2.table_1

37.2 kB
4,210 rows
8 columns

CREATE TABLE table_1 (
  "year" BIGINT,
  "utility" VARCHAR,
  "psc_complaint_rate" DOUBLE,
  "appointments_kept" DOUBLE,
  "telephone_response_in_30_secs" DOUBLE  -- Telephone Response (in 30 Secs.),
  "adjusted_bills" DOUBLE,
  "estimated_readings" DOUBLE,
  "utility_sort_order" DOUBLE
);