About this Dataset

Utility Company Customer Service Response Index (CSRI): Beginning 2005

The Customer Service Response Index tracks utility performance and identifies the current level of customer service and responsiveness delivered by each utility service provider under the Commission’s jurisdiction with respect to consumer complaints filed with the Commission.
Organization: State of New York
Last updated: 2020-11-12T04:00:35.974692
Tags: complaint, electric, gas, telecommunications, utility

Tables

Table 1

@usgov.state_of_new_york_utility_company_customer_service_res_bbdc44d7.table_1

81.61 kB
5,811 rows
13 columns

CREATE TABLE table_1 (
  "month" BIGINT,
  "year" BIGINT,
  "service_provider" VARCHAR,
  "initial_complaints" BIGINT,
  "escalated_complaints" BIGINT,
  "csm_index" DOUBLE,
  "complaint_response_time" DOUBLE,
  "crm_index" DOUBLE,
  "escalated_complaint_response_time" DOUBLE,
  "erm_index" DOUBLE,
  "avg_age_of_cases_pending" DOUBLE,
  "pcm_index" DOUBLE,
  "csri" DOUBLE
);