About this Dataset

Overall Customer Service Satisfaction - FY 2007 On

This dataset provides data at the national level for overall satisfaction of customers who have used one of the main methods for conducting business with the agency: in-person service in our field or hearing offices or at a Social Security Card Center, telephone service through our National 800 Number or in one of our field offices, or an online service at www.ssa.gov.
Organization: Social Security Administration
Last updated: 2025-01-24T22:18:46.517502
Tags: 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, card-center, customer-service, field-office, foia, freedom-of-information, satisfaction, social-security, social-security-administration, ssa

Tables

Table 1

@usgov.ssa_gov_overall_customer_service_satisfaction_fy_2007_onward.table_1

6.94 kB
88 rows
6 columns

CREATE TABLE table_1 (
  "fiscal_year" BIGINT,
  "service" VARCHAR,
  "annual_population_served" VARCHAR,
  "survey_responders" VARCHAR,
  "satisfied_service_rating" VARCHAR,
  "excellent_service_rating" VARCHAR
);