Field Office Telephone Service - Monthly National Answer Rate And Busy Rate

This dataset provides information at the national level by month for federal fiscal years 2013 on for answer rate and busy rate for calls to our field offices. The data does not include calls that were abandoned while waiting in queue without representative service or overflow calls, which are those callers who wait in queue over the 15-minute maximum wait time without representative service.
Organization: Social Security Administration
Last updated: 2025-01-24T22:29:14.677847
Tags: 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024, abandoned-calls, answer-rate, busy-rate, field-office-telephone-service, foia, fone, freedom-of-information, phone-service, social-security, social-security-administration, social-security-adminstration, ssa