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City of Tempe
Dataset Description
The Customer Relations Center (CRC) or Tempe 311 is often the first and possibly only contact a resident has with the City. Our goal is to make each interaction as smooth and efficient as possible. Our goal is to achieve a response rate to the Tempe 311 inbox messages (emails to 311, voicemails, emails from tempe.gov, work requests) of less than or equal to 1 business day for 90% of inquiries.
This page provides data for the 311 Email Response Time performance measure.
The performance measure dashboard is available at 2.17 311 Email Response Time.
Additional Information
Source: tempe.gov and Accela CRM
Contact: Moncayo, Kim
Contact E-Mail: Kim_Moncayo@tempe.gov
Data Source Type:
Preparation Method: All emails or voice messages from the Tempe311 inbox are entered into Accela CRM as a work order or a request. An excel report is pulled from Accela CRM of all Tempe311 Inbox entries and then checked and verified for response time.
Publish Frequency: Quarterly
Publish Method: Manual
Organization: City of Tempe
Organization URL: https://catalog.data.gov/organization/tempe-az
Last updated: 2026-05-19T22:21:39.015Z
Tags: 311 Email Response Times (PM 2.17), Strong Community Connections