About this Dataset

2.02 Customer Service (detail)

This dataset provides Customer Service Satisfaction results from the Annual Community Survey. The survey questions assess satisfaction with overall customer service for inpiduals who had contacted the city in the past year. For years where there are multiple questions related to overall customer service and treatment, the average of those responses are providing in the summary dataset and the values for each question are provided in the detailed dataset.

For years 2010-2014, respondents were first asked "Have you contacted the city in the past year?". If they answered that they had contacted the city, then they were asked additional questions about their experience. The "number of respondents" field represents the number of people who answered yes to the contact question.

Responses of "don't know" are not included in this dataset, but can be found in the dataset for the entire Community Survey. A survey was not completed for 2015 (99999 indicates no recorded data).

Due to changes in the survey questions, this dataset was last updated in 2017 and may not be updated again.

The performance measure dashboard is available at 2.02 Customer Service Satisfaction.

Additional Information

Source: Community Attitude Survey

Contact: Wydale Holmes

Contact E-Mail: Wydale_Holmes@tempe.gov

Data Source Type: Excel and PDF

Preparation Method: Extracted from Annual Community Survey results

Publish Frequency: Annual

Publish Method: Manual

Data Dictionary
Organization: City of Tempe
Last updated: 2024-02-09T15:03:19.281740
Tags: community-survey, customer-service, customer-service-satisfaction-pm-2-02, strong-community-connections, survey

Tables

Table 1

@usgov.city_of_tempe_2_02_customer_service_detail_be51b.table_1

11.31 kB
28 rows
12 columns

CREATE TABLE table_1 (
  "year" BIGINT,
  "date" TIMESTAMP,
  "question_number" VARCHAR,
  "question" VARCHAR,
  "number_of_respondents" BIGINT,
  "very_satisfied" DOUBLE,
  "satisfied" DOUBLE,
  "neutral" DOUBLE,
  "dissatisfied" DOUBLE,
  "very_dissatisfied" DOUBLE,
  "very_satisfied_or_satisfied" DOUBLE,
  "objectid" BIGINT
);