About this Dataset

1.04 Fire Services Customer Survey (summary)

The Tempe Fire Medical Rescue Department (TFMR) is an “all hazards” department that responds to all types of calls for service. The City of Tempe collects data from an annual Community Survey and the monthly TFMR Customer Service Survey to gauge resident perceptions about the quality and satisfaction of city services, programs and direction. The survey results help to determine priorities for the community as part of the City's ongoing strategic management process.

This page provides data for the Fire Services Satisfaction performance measure. Summarized Responses to the Fire Services Customer Survey question "Overall, how would you rate the Fire/EMS service you received?" Answers are provided on a scale of 1 to 5, with 5 being “Exceeded my expectation” and 1 being “Did not meet my expectation”.

The performance measure dashboard is available at 1.04 Fire Services Satisfaction

Additional Information

Source: Fire Customer Survey
Contact (author): Elaine Pattison
Contact E-Mail (author):
Contact (maintainer): Elaine Pattison
Contact E-Mail (maintainer):
Data Source Type: Excel
Preparation Method: Data downloaded from website (Survey Monkey).
Publish Frequency: Monthly
Publish Method: Manual

Data Dictionary
Organization: City of Tempe
Last updated: 2024-02-09T15:05:18.853409
Tags: safe-and-secure-communities

Tables

Table 1

@usgov.city_of_tempe_1_04_fire_services_customer_survey_summary_b3ec3.table_1

11.14 kB
5 rows
13 columns

CREATE TABLE table_1 (
  "year" BIGINT,
  "date" TIMESTAMP,
  "type" VARCHAR,
  "survey_question_number" DOUBLE,
  "survey_question_text" VARCHAR,
  "don_t_know_responses" VARCHAR,
  "exceeded_my_expectation" DOUBLE,
  "more_than_met_my_expectation" DOUBLE,
  "met_my_expectation" DOUBLE,
  "less_than_met_my_expectation" DOUBLE,
  "did_not_meet_my_expectation" DOUBLE,
  "exceeded_or_more_than_met_my_ex" DOUBLE,
  "objectid" BIGINT
);