Performance Metrics - 311 Call Center by US Government | Transportation and Logistics

About this Dataset

Performance Metrics - 311 Call Center

To make 311 effective for residents, visitors, and business owners, 311 representatives must respond to calls in a timely and accurate manner.
Organization: City of Chicago
Last updated: 2020-11-10T16:55:06.345732
Tags: performance-metrics, service-delivery

Tables

Table 1

@usgov.city_of_chicago_performance_metrics_311_call_center.table_1

35.12 KB
270 rows
23 columns


CREATE TABLE table_1 (
  "sort" BIGINT,
  "dates" VARCHAR,
  "average_number_of_operators_mon_fri_7_00am_3_00pm" DOUBLE,
  "average_number_of_operators_mon_fri_3_00pm_11_00pm" DOUBLE,
  "average_number_of_operators_mon_fri_11_00pm_7_00am" DOUBLE,
  "average_number_of_operators_sat_sun_7_00am_3_00pm" DOUBLE,
  "average_number_of_operators_sat_sun_3_00pm_11_00pm" DOUBLE,
  "average_number_of_operators_sat_sun_11_00pm_7_00am" DOUBLE,
  "call_volume_7_00am_3_00pm" DOUBLE,
  "call_volume_3_00pm_11_00pm" DOUBLE,
  "call_volume_11_00pm_7_00am" DOUBLE,
  "efficiency_7_00am_3_00pm" DOUBLE,
  "efficiency_3_00pm_11_00pm" DOUBLE,
  "efficiency_11_00pm_7_00am" DOUBLE,
  "utilization_7_00am_3_00pm" DOUBLE,
  "utilization_3_00pm_11_00pm" DOUBLE,
  "utilization_11_00pm_7_00am" DOUBLE,
  "abandoned_7_00am_3_00pm" DOUBLE,
  "abandoned_3_00pm_11_00pm" DOUBLE,
  "abandoned_11_00pm_7_00am" DOUBLE,
  "average_wait_time_seconds_7_00am_3_00pm" DOUBLE,
  "average_wait_time_seconds_3_00pm_11_00pm" DOUBLE,
  "average_wait_time_seconds_11_00pm_7_00am" DOUBLE
);