Airline Reviews Dataset

Exploring the insights into Passenger Satisfaction and Service Quality

@kaggle.sujalsuthar_airlines_reviews

Table List

1 table(4.1 MB)

Airlines Reviews

@kaggle.sujalsuthar_airlines_reviews.airlines_reviews

4.1 MB
8100 rows
17 columns

title Title	name Name	review_date Review Date	airline Airline	verified Verified	reviews Reviews	type_of_traveller Type Of Traveller	month_flown Month Flown	route Route	class Class	seat_comfort Seat Comfort	staff_service Staff Service	food_beverages Food \u0026 Beverages	inflight_entertainment Inflight Entertainment	value_for_money Value For Money	overall_rating Overall Rating	recommended Recommended
Flight was amazing	Alison Soetantyo	Fri Mar 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time)	Singapore Airlines	True	Flight was amazing. The crew onboard this flight were very welcoming, and gave a good atmosphere. The crew serving my aisle goes by the initial “G”. She was very kind & helpful. Gave my mom a bday cake for a late celebration even though it was just a 1hr 45min flight. Seat is well sanitized, legro…	Solo Leisure	December 2023	Jakarta to Singapore	Business Class	4	4	4	4	4	9	yes
seats on this aircraft are dreadful	Robert Watson	Wed Feb 21 2024 00:00:00 GMT+0000 (Coordinated Universal Time)	Singapore Airlines	True	Booking an emergency exit seat still meant huge discomfort in a seat far too narrow and poor padding meaning back ache in 90 minute flight. The seats on this aircraft are dreadful. The headphones and sound on the entertainment system was dreadful.	Solo Leisure	February 2024	Phuket to Singapore	Economy Class	5	3	4	4	1	3	no
Food was plentiful and tasty	S Han	Tue Feb 20 2024 00:00:00 GMT+0000 (Coordinated Universal Time)	Singapore Airlines	True	Excellent performance on all fronts. I would definitely choose to use this airline again. The aircraft is well-maintained and the staff well-trained on hospitality. Food was plentiful and tasty.	Family Leisure	February 2024	Siem Reap to Singapore	Economy Class	1	5	2	1	5	10	yes
“how much food was available	D Laynes	Mon Feb 19 2024 00:00:00 GMT+0000 (Coordinated Universal Time)	Singapore Airlines	True	Pretty comfortable flight considering I was flying in economy class in one of the older aircraft in their fleet which is still kept in relatively good condition. The economy class cabin was in a 3-3-3 configuration and the flight was almost full. What amazed me most was how much food was available …	Solo Leisure	February 2024	Singapore to London Heathrow	Economy Class	5	5	5	5	5	10	yes
“service was consistently good”	A Othman	Mon Feb 19 2024 00:00:00 GMT+0000 (Coordinated Universal Time)	Singapore Airlines	True	The service was consistently good from start to finish. The cabin crew showcased the friendly Singaporean culture at its finest. It seemed like they really cared for the passengers, which is what I liked the most. The seat was comfortable and wide range of movies was provided (too many to choose fr…	Family Leisure	February 2024	Singapore to Phnom Penh	Economy Class	5	5	5	5	5	10	yes
“seat is absolutely dreadful”	Robert Watson	Mon Feb 19 2024 00:00:00 GMT+0000 (Coordinated Universal Time)	Singapore Airlines	True	This flight was over six hours long on a B737 MAX8. I booked an emergency exit row seat by the window. The seat is absolutely dreadful. Lacks padding, and within a few hours, developed back ache that lasted for several days after the flight. The left and right armrests effectively reduce the workin…	Solo Leisure	February 2024	Singapore to Cairns	Economy Class	5	1	5	5	1	3	no
Very ordinary service	S Holger	Mon Feb 19 2024 00:00:00 GMT+0000 (Coordinated Universal Time)	Singapore Airlines	True	Boarding process went smoothly, and plane left on time. I had a window seat in the first part of economy section. The plane has 3-4-3 layout. We were 3 adults on this row, and it was very narrow. When the passenger in front of me, reclined his seat, i could hardly look at my screen, and could not …	Solo Leisure	February 2024	Singapore to Frankfurt	Economy Class	1	3	1	2	2	5	no
I like flying this airline	A Jabil	Mon Feb 19 2024 00:00:00 GMT+0000 (Coordinated Universal Time)	Singapore Airlines	True	Pleasant flight which operated on time. Check-in at Changi was smooth and assistance given to me since I didn’t know how to use the check-in kiosk and bag drop. Lunch was provided onboard and advanced special meal requests were catered for appropriately. I like flying this airline.	Family Leisure	February 2024	Singapore to Bandar Seri Begawan	Economy Class	2	5	3	4	5	10	yes
left me deeply disappointed	A Kalarsan	Sun Feb 18 2024 00:00:00 GMT+0000 (Coordinated Universal Time)	Singapore Airlines	True	I embarked on a journey with high hopes and anticipation, having secured a connecting flight ticket from Penang to Singapore, and then onwards to Jakarta. Opting for Singapore Airlines, renowned for its outstanding reputation in both air travel and service, I anticipated nothing less than a seamle…	Business	February 2024	Singapore to Jakarta	Economy Class	5	4	5	5	3	4	no
can’t fault a single aspect	S Dayle	Sat Feb 17 2024 00:00:00 GMT+0000 (Coordinated Universal Time)	Singapore Airlines	True	No queue at check-in, and boarding at the gate was done in an orderly fashion by zones. Pleasant greeting from crew on boarding. The flight was full but cabin crew worked hard to serve lunch to everyone satisfactorily. Great inflight entertainment options for a short-haul flight— far better than a…	Family Leisure	February 2024	Siem Reap to Singapore	Economy Class	4	5	4	3	5	10	yes


CREATE TABLE airlines_reviews (
  "title" VARCHAR,
  "name" VARCHAR,
  "review_date" TIMESTAMP,
  "airline" VARCHAR,
  "verified" VARCHAR,
  "reviews" VARCHAR,
  "type_of_traveller" VARCHAR,
  "month_flown" VARCHAR,
  "route" VARCHAR,
  "class" VARCHAR,
  "seat_comfort" BIGINT,
  "staff_service" BIGINT,
  "food_beverages" BIGINT,
  "inflight_entertainment" BIGINT,
  "value_for_money" BIGINT,
  "overall_rating" BIGINT,
  "recommended" VARCHAR
);