Dataset: SF 311 Call Metrics By Month

About this Dataset

SF 311 Call Metrics By Month

Content

Monthly metrics from the SF311 Call Center including Calls Answered, Percentage of Calls Ansewered within 60 Seconds, Average Speed of Answer (seconds) and Transferred Calls Percentage.

Context

This is a dataset hosted by the city of San Francisco. The organization has an open data platform found here and they update their information according the amount of data that is brought in. Explore San Francisco's Data using Kaggle and all of the data sources available through the San Francisco organization page!

Update Frequency: This dataset is updated monthly.

Acknowledgements

This dataset is maintained using Socrata's API and Kaggle's API. Socrata has assisted countless organizations with hosting their open data and has been an integral part of the process of bringing more data to the public.

Cover photo by Lo Ken on Unsplash
Unsplash Images are distributed under a unique Unsplash License.

Tables

N 311 Call Metrics By Month

@kaggle.san_francisco_sf_311_call_metrics_by_month.n_311_call_metrics_by_month

8.04 KB
140 rows
5 columns


CREATE TABLE n_311_call_metrics_by_month (
  "month" TIMESTAMP,
  "calls_answered" BIGINT,
  "svc_level_answered_w_i_60_sec" DOUBLE,
  "avg_speed_answer_sec" DOUBLE,
  "transferred_calls" DOUBLE
);