About this Dataset

311 Call Metrics By Month

This report includes information about calls made to SF311, including: (1) number of calls answered, (2) service level (percentage of calls answered within 60 seconds), (3) average speed of answer (number of seconds to answer the call), and (4) transferred calls (percentage of calls transferred to another agency).
Organization: City of San Francisco
Last updated: 2020-11-10T16:56:45.542214

Tables

Table 1

@usgov.city_of_san_francisco_311_call_metrics_by_month.table_1

9.26 kB
217 rows
5 columns

CREATE TABLE table_1 (
  "month" VARCHAR,
  "calls_answered" BIGINT,
  "svc_level_answered_w_i_60_sec" DOUBLE  -- Svc Level (% Answered W/i 60 Sec),
  "avg_speed_answer_sec" DOUBLE  -- Avg Speed Answer (sec),
  "transferred_calls" DOUBLE  -- Transferred Calls %
);