Name: IT First Call Resolution Rate
Creator: US Government
License: https://www.usa.gov/government-works

About this Dataset

IT First Call Resolution Rate

Increase the percentage of issues resolved by the IT Service Desk on the first call from 54% in 2014 to 66% by 2019.
Organization: State of Oklahoma
Last updated: 2021-08-07T14:58:37.265166
Tags: first-call-resolution, information-technology, it, service-desk

Tables

(C) - IT First Call Resolution Rate - Column Chart

@usgov.state_of_oklahoma_it_first_call_resolution_rate.n__c_it_first_call_resolution_rate_column_chart

2.94 kB
7 rows
3 columns

CREATE TABLE n__c_it_first_call_resolution_rate_column_chart (
  "years" BIGINT,
  "historical_data" VARCHAR,
  "target" VARCHAR
);