IT First Call Resolution Rate
@usgov.state_of_oklahoma_it_first_call_resolution_rate
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State of Oklahoma
Dataset Description
Increase the percentage of issues resolved by the IT Service Desk on the first call from 54% in 2014 to 66% by 2019.
Organization: State of Oklahoma
Last updated: 2021-08-07T14:58:37.265166
Tags: first-call-resolution, information-technology, it, service-desk
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