About this Dataset

Louisville Metro KY - Metro 311 Service Requests 2010

For over 30 years Metro311 has been the Louisville Metro customer service center. Metro311 is contacted with a question or concern. Questions are answered and denoted into the reporting system as a Non-Service Request (NSR). For concerns, a Service Request (SR) is entered into the system and based on the information provided, routed to the appropriate agency. The responsible agency handling the request will receive the report and inspect or investigate per their protocols. A SR number is generated and can be utilized to track the concern.

The city o f Louisville adheres to the Open311.org Data Standards

Data Dictionary

Field name	Field description
service_request_id	The unique ID of the concern created by the system.
requested_datetime	The date and time the SR was made.
updated_datetime	The date and time the SR was last modified
closed_datetime	The date the SR was closed. This information only applies to the SR, not the associated cases or work orders. Responding agencies utilize cases or work orders for their investigations.
status	An indicator of the current state of the SR.
source	How the SR was received.
service_name	The name of the SR type
description	A description of the SR submitted.
agency_responsible	The agency responsible for addressing the SR.
address	The location of the concern.
council_district	council district of the location
longitude	Longitude of the location, using the WGS84 projection.
latitude	Latitude of the location, using the WGS84 projection.
Organization: Louisville Metro Government
Last updated: 2025-07-30T13:44:49.196862
Tags: 311-calls, 311-services, city-management-and-performance, community, historical, jefferson-county, kentucky, louisville, louisville-metro, louisville-metro-ky, metro-311

Tables

Table 1

@usgov.louisville_metro_government_louisville_metro_ky_311_se_60244dde.table_1

4.68 MB
106,380 rows
14 columns

CREATE TABLE table_1 (
  "council_district" DOUBLE,
  "service_request_id" BIGINT,
  "address" VARCHAR,
  "agency_responsible" VARCHAR,
  "description" VARCHAR,
  "service_name" VARCHAR,
  "source" VARCHAR,
  "status" VARCHAR,
  "closed_datetime" VARCHAR,
  "updated_datetime" VARCHAR,
  "longitude" DOUBLE,
  "latitude" DOUBLE,
  "requested_datetime" VARCHAR,
  "objectid" BIGINT
);