About this Dataset

Citizenserve Applicant Feedback 2023 Survey Results

All responses to the Citizenserve Applicant Feedback Survey, which asked respondents to rate their experience with the Citizenserve platform and overall application process in Somerville. The survey was offered to permit and license applicants in Somerville who had submitted an application through the Citizenserve platform between 7/1/2023 and 11/30/2023. Responses were recorded from 12/8/2023 to 12/29/2023.
Organization: City of Somerville
Last updated: 2024-06-08T08:39:39.199944

Tables

Table 1

@usgov.city_of_somerville_citizenserve_applicant_feedback_202_e4d25da5.table_1

37.96 KB
84 rows
43 columns


CREATE TABLE table_1 (
  "id" BIGINT,
  "age" VARCHAR,
  "race" VARCHAR,
  "gender" VARCHAR,
  "language" VARCHAR,
  "applicant_role" VARCHAR,
  "accessing_citizenserve" VARCHAR,
  "applications_submitted" BIGINT,
  "inspectional_services_applications" BIGINT,
  "planning_preservation_zoning_applications" BIGINT,
  "city_clerk_applications" BIGINT,
  "engineering_applications" BIGINT,
  "provided_application_knowledge_response" BIGINT,
  "application_knowledge_from_website" DOUBLE,
  "application_knowledge_from_experience" DOUBLE,
  "application_knowledge_from_city_employees" DOUBLE,
  "application_knowledge_from_city_communication" DOUBLE,
  "did_not_know_application_knowledge" DOUBLE,
  "recieved_assitance" BIGINT,
  "assitance_finding_requirements" BIGINT,
  "assistance_understanding_requirements" BIGINT,
  "assistance_gathering_required_documents" BIGINT,
  "assistance_technical_filing" BIGINT,
  "assistance_making_payment" BIGINT,
  "language_interpretation_assistance" BIGINT,
  "comfort_level_with_technology" DOUBLE,
  "overall_satisfaction" BIGINT,
  "clarity_of_process" BIGINT,
  "ease_of_determining_neccessary_application" DOUBLE,
  "ease_of_gathering_documents" DOUBLE,
  "ease_of_technical_process" DOUBLE,
  "ease_of_reaching_city_staff" DOUBLE,
  "application_status_knowledge" VARCHAR,
  "familiarity_with_somerville_permitting_or_licensing" DOUBLE,
  "familiarity_with_other_cities_permitting_or_licensing" DOUBLE,
  "familiarity_with_citizenserve_somerville" DOUBLE,
  "familiarity_with_other_cities_application_platforms" DOUBLE,
  "provided_feedback_responses" BIGINT,
  "wait_time_feedback" BIGINT,
  "communication_feedback" BIGINT,
  "process_clarity_feedback" BIGINT,
  "citizenserve_feedback" BIGINT,
  "cost_feedback" BIGINT
);