About this Dataset

311 Call Center Service Request Data - Archived 2013-2014

This data shows the source of 311 requests and the wait time to speak to an agent when dialing 311 for years 2013-2014.
For the new 311 dataset (refreshed daily), see https://data.lacity.org/A-Well-Run-City/MyLA311-Service-Request-Data-2016/ndkd-k878
Organization: City of Los Angeles
Last updated: 2020-11-10T17:52:15.272175
Tags: 311, 311-app, myla311

Tables

Table 1

@usgov.city_of_los_angeles_311_call_center_service_request_ar_e97f3cd9.table_1

7.31 kB
16 rows
7 columns

CREATE TABLE table_1 (
  "date_name" VARCHAR,
  "date_value" VARCHAR,
  "total_311_contacts" BIGINT,
  "total_311_requests_using_app_web" BIGINT,
  "n__of_311_requests_by_app_web" DOUBLE  -- % Of 311 Requests By App/Web,
  "n_311_avg_call_wait_times_seconds" BIGINT  -- 311 Avg Call Wait Times (seconds),
  "n_311_avg_call_wait_time_change_yoy_seconds" DOUBLE  -- 311 Avg. Call Wait Time Change YOY (seconds)
);