Name: Helpline Activity
Creator: UK Government
License: http://reference.data.gov.uk/id/open-government-licence

About this Dataset

Helpline Activity

A breakdown of all FSA helpline activity including all phone calls, messages and emails that were received and processed for 2016.
Publisher name: Food Standards Agency
Last updated: 2022-07-01T04:05:12Z

Tables

Helpline Activity

@ukgov.helpline_activity.helpline_activity

11.98 kB
12 rows
13 columns

CREATE TABLE helpline_activity (
  "date" TIMESTAMP,
  "callsreceived" BIGINT,
  "callsanswereddirectly" BIGINT,
  "callsansweredkpitarget" BIGINT,
  "callsforwardedtopolicy" BIGINT,
  "socialmediamessages" VARCHAR,
  "messagesanswereddirectly" VARCHAR,
  "messagesansweredkpitarget" VARCHAR,
  "messagesforwardedtopolicy" VARCHAR,
  "emailsreceived" BIGINT,
  "emailsanswereddirectly" BIGINT,
  "emailsansweredkpitarget" BIGINT,
  "emailsforwardedtopolicy" BIGINT
);