About this Dataset

Customer Services Contact Enquiries

DUE TO TECHNICAL PROBLEMS THIS DATA IS CURRENTLY UNAVAILABLE
Information showing customer contact to our Contact Centre and One Stop Centres by month.

Dataset Guidance

F2F = Face-to-face (One Stop Centre)
CC = Contact centre (Call centre/telephone)

Please note

Leeds City Council has recently changed systems to record this information. As such, there are current difficulties in producing this report as has previously been the case. We're working hard to rectify the problem and hope to begin publishing the monthly report as soon as possible and to fill in the gaps back to October 2017.
Publisher name: Leeds City Council
Last updated: 2024-09-14T09:37:18Z

Tables

April 2013

@ukgov.customer_services_contact_enquiries.april_2013

23.53 kB
5,082 rows
7 columns

CREATE TABLE april_2013 (
  "created_month" VARCHAR  -- Created: Month,
  "f2f_cc" VARCHAR,
  "created_at_location" VARCHAR,
  "service" VARCHAR,
  "enquiry_type" VARCHAR,
  "total_contact" VARCHAR,
  "postcode_trunc" VARCHAR
);

June 2014

@ukgov.customer_services_contact_enquiries.june_2014

22.94 kB
4,869 rows
7 columns

CREATE TABLE june_2014 (
  "created_month" VARCHAR  -- Created: Month,
  "f2f_cc" VARCHAR,
  "created_at_location" VARCHAR,
  "service" VARCHAR,
  "enquiry_type" VARCHAR,
  "total_contact" VARCHAR,
  "postcode_trunc" VARCHAR
);

March 2015

@ukgov.customer_services_contact_enquiries.march_2015

24.54 kB
5,570 rows
7 columns

CREATE TABLE march_2015 (
  "created_month" VARCHAR  -- Created: Month,
  "f2f_cc" VARCHAR,
  "created_at_location" VARCHAR,
  "service" VARCHAR,
  "enquiry_type" VARCHAR,
  "total" VARCHAR,
  "postcode_trunc" VARCHAR
);

October 2017

@ukgov.customer_services_contact_enquiries.october_2017

56.11 kB
8,334 rows
9 columns

CREATE TABLE october_2017 (
  "created_date" TIMESTAMP,
  "f2f_cc" VARCHAR  -- F2F CC *,
  "source" VARCHAR,
  "created_at_location" VARCHAR,
  "service" VARCHAR,
  "enquiry_type" VARCHAR,
  "enquiry_subtype" VARCHAR,
  "locality" VARCHAR,
  "postcode" VARCHAR
);