Flight Chronicles

Flight Chronicles: An In-depth Analysis of British Airways Reviews (2012-2023)

@kaggle.willianoliveiragibin_flight_chronicles

Table List

1 table(811.83 KB)

Data New

@kaggle.willianoliveiragibin_flight_chronicles.data_new

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1324 rows
19 columns

header Header	author Author	date Date	place Place	content Content	aircraft Aircraft	traveller_type Traveller Type	seat_type Seat Type	route Route	date_flown Date Flown	recommended Recommended	trip_verified Trip Verified	rating Rating	seat_comfort Seat Comfort	cabin_staff_service Cabin Staff Service	food_beverages Food Beverages	ground_service Ground Service	value_for_money Value For Money	entertainment Entertainment
service was mediocre at best	Gary Storer	03-10-2023	United Kingdom	Just returned from Chicago, flew out 10 days ago on American Airlines absolutely superb in every way, had high expectations on return flight with BA. What a disappointment. The Airbus A380 may be nice from a pilots perspective but as a passenger it was awful. Very uncomfortable seats, the inflight …	A380	Couple Leisure	Economy Class	Chicago to Manchester via Heathrow	01-10-2023	no	Not Verified	2	2	3	1	2	2	-1
BA standards continue to decline	A Jensen	02-10-2023	United Kingdom	BA standards continue to decline every time I fly with them. This time, a 45 min late departure, which seems the norm for BA, and no information from the rude and clueless boarding gate staff. The Club lounge was overcrowded, dirty and grubby and cleaning staff could not cope. How many more cutbac…	A320	Business	Business Class	London Heathrow to Munich	01-09-2023	no	Verified	2	2	1	2	1	1	-1
won the race to the bottom"	John Rockett	02-10-2023	United Kingdom	Awful. Business class check in queue just as long as for economy, probably because half of the desks were not staffed and Terminal 5 is chaotic. Business lounge overfull, couldn't get seats. Delayed flight, unmanaged chaos at the gate. No drink on boarding, first drink served an hour after take-of…	A320	Couple Leisure	Business Class	Heathrow to Istanbul	01-09-2023	no	Not Verified	2	2	3	2	1	1	-1
Not a reliable airline	Tatiana Bobrovskaya	02-10-2023	United Kingdom	Not a reliable airline. You cannot trust the timing at all. I had a 6.45am flight, boarding was on time, but then we are sitting in the plane for already (1.5 hours) and the expected departure is still not clear. They have discovered the engine is not working! I am risking to be late for a busines…	A320	Business	Economy Class	London to Geneva	01-10-2023	no	Verified	3	4	4	2	1	1	-1
Very disappointed	Tom Slowbe	28-09-2023	United States	The airplanes and the lounges are worn out, old and broken. From Dallas to Heathrow, multiple first class seating and electronics were non functional and poorly designed. The first class seating from Heathrow to Dubrovnik was nothing more than a tray blocking the middle seat of a standard coach tic…	777-300 and A320	Couple Leisure	First Class	Dallas to Dubrovnik via Heathrow	01-09-2023	no	Verified	1	1	4	4	3	2	3
the service was shockingly bad	E Anderson	28-09-2023	United Kingdom	One of the worst experiences on the worst airline. The flight was delayed due to earlier technical issues. The time slipped from 17:00 to 20:00 to 22:00 and finally cancelled. There was zero information given. Despite paying well over the odds for business class, we were booted out of the BA lounge…	A321	Business	Business Class	London to Seville	01-09-2023	no	Verified	3	2	1	1	1	1	-1
not a single feedback from British Airways	Selcuk Benter	20-09-2023	Germany	My initial flight was cancelled 8 hours prior the flight. Then I was automatically rescheduled for next day. Next day, the flight was delayed leaving Hamburg and missed my connecting flight to Las Vegas. Me and several other passengers spent the night in London. British Airways provided us with vo…	A350	Business	Premium Economy	Hamburg to Las Vegas via London	01-08-2023	no	Not Verified	4	2	2	2	1	1	3
Club Europe doesn’t feel very premium	41 reviews	18-09-2023	United Kingdom	Check in and security clearance very quick at LHR T5. My wife and I used the Galleries North lounge and at 6-00am it was easy to get a seat. Good buffet breakfast options. Flight boarded on time and flight departed on time. I was seated in 4 A, the Club Europe seats on the A320 seem to be getting s…	A320	Couple Leisure	Business Class	London Heathrow to Porto	01-09-2023	yes	Verified	1	3	4	3	4	4	-1
service on board was impeccable	Peter Costello	11-09-2023	United Kingdom	Despite boarding being the usual free for all at LHR with groups 1-3 being called to board all at once. Whilst those passengers who had agreed to check in a bag in at the gate, getting to board before anyone else! However, the service on board was impeccable. Superb crew, friendly, attentive, inter…	Boeing 787	Couple Leisure	Business Class	London to Santiago	01-09-2023	yes	Verified	1	3	5	4	2	5	-1
a national disgrace	Brent Davies	10-09-2023	United Kingdom	Flight cancelled, no crew! 9th September 2023, not peak holiday period so why such bad management by BA? Sent to the gate left standing of over and hour and then flight cancelled. As were other on that day. Why does BA continue to provide such poor service - a national disgrace.	A320	Couple Leisure	Business Class	London Heathrow to Faro	01-09-2023	no	Not Verified	1	-1	-1	-1	1	1	-1


CREATE TABLE data_new (
  "header" VARCHAR,
  "author" VARCHAR,
  "date" VARCHAR,
  "place" VARCHAR,
  "content" VARCHAR,
  "aircraft" VARCHAR,
  "traveller_type" VARCHAR,
  "seat_type" VARCHAR,
  "route" VARCHAR,
  "date_flown" VARCHAR,
  "recommended" VARCHAR,
  "trip_verified" VARCHAR,
  "rating" BIGINT,
  "seat_comfort" BIGINT,
  "cabin_staff_service" BIGINT,
  "food_beverages" BIGINT,
  "ground_service" BIGINT,
  "value_for_money" BIGINT,
  "entertainment" BIGINT
);