Consumer Complaint Database
Consumer Complaint Database of financial products and services
@kaggle.utkarshx27_consumer_complaint
About this Dataset
Consumer Complaint Database
➡️The Consumer Complaint Database is a collection of complaints about consumer financial products and services that we sent to companies for response. Complaints are published after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first. Complaints referred to other regulators, such as complaints about depository institutions with less than $10 billion in assets, are not published in the Consumer Complaint Database. The database generally updates daily.
| Column | Description |
|---|---|
| Date received | The date when the consumer complaint was received. |
| Product | The specific financial product or service associated with the complaint. |
| Sub-product | Further sub-categorization of the product or service, if applicable. |
| Issue | The main issue or problem described in the consumer complaint. |
| Sub-issue | Additional details or sub-category related to the main issue. |
| Consumer complaint narrative | The text description provided by the consumer detailing their complaint. |
| Company public response | The response or statement issued by the company regarding the complaint. |
| Company | The name of the company being complained about. |
| State | The state where the consumer resides. |
| ZIP code | The ZIP code of the consumer's location. |
| Tags | Any additional tags or labels associated with the complaint. |
| Consumer consent provided? | Indicates whether the consumer provided consent for their complaint to be published. |
| Submitted via | The channel or method through which the complaint was submitted. |
| Date sent to company | The date when the complaint was sent to the company for response. |
| Company response to consumer | The company's response or resolution to the consumer's complaint. |
| Timely response? | Indicates whether the company provided a timely response to the complaint. |
| Consumer disputed? | Indicates whether the consumer disputed the company's response. |
| Complaint ID | A unique identifier assigned to each complaint. |