Name: Airlines Customer Satisfaction
Creator: Kaggle
License: https://creativecommons.org/publicdomain/zero/1.0/

About this Dataset

Airlines Customer Satisfaction

This data given by an airline organization. The actual name of the company is not given due to various purposes that's why the name Invistico airlines.

The dataset consists of the details of customers who have already flown with them. The feedback of the customers on various context and their flight data has been consolidated.

The main purpose of this dataset is to predict whether a future customer would be satisfied with their service given the details of the other parameters values.

Also the airlines need to know on which aspect of the services offered by them have to be emphasized more to generate more satisfied customers.

Tables

Invistico Airline

@kaggle.sjleshrac_airlines_customer_satisfaction.invistico_airline

1.25 MB
129,880 rows
23 columns

CREATE TABLE invistico_airline (
  "satisfaction" VARCHAR,
  "gender" VARCHAR,
  "customer_type" VARCHAR,
  "age" BIGINT,
  "type_of_travel" VARCHAR,
  "class" VARCHAR,
  "flight_distance" BIGINT,
  "seat_comfort" BIGINT,
  "departure_arrival_time_convenient" BIGINT,
  "food_and_drink" BIGINT,
  "gate_location" BIGINT,
  "inflight_wifi_service" BIGINT,
  "inflight_entertainment" BIGINT,
  "online_support" BIGINT,
  "ease_of_online_booking" BIGINT,
  "on_board_service" BIGINT,
  "leg_room_service" BIGINT,
  "baggage_handling" BIGINT,
  "checkin_service" BIGINT,
  "cleanliness" BIGINT,
  "online_boarding" BIGINT,
  "departure_delay_in_minutes" BIGINT,
  "arrival_delay_in_minutes" DOUBLE
);