Overview: This dataset comprises 1,000 guest reviews from the TripAdvisor webpage dedicated to the Four Seasons Hotel George V, Paris, a symbol of luxury within the French hospitality industry. The collection represents a broad spectrum of guest experiences, articulated through detailed narratives and ratings, and is ethically sourced in compliance with privacy standards, acknowledging the essential role of TripAdvisor in promoting transparency in the travel sector.
Data Science/ML Applications: Designed for advanced data science and machine learning applications, this dataset is suitable for conducting sentiment analysis, predictive modeling, and customer satisfaction evaluations. The analysis of rich textual content in conjunction with quantitative ratings can reveal underlying trends, guest preferences, and opportunities for service improvement, providing valuable insights for enhancing the quality of guest experiences in luxury hospitality settings.
Column Descriptors:
- publishedDate: Records the date when each review was published, providing a temporal context for the feedback.
- title: Summarizes the essence of the guest's experience in a concise headline.
- text: Contains the detailed account of the guest's stay, offering comprehensive insights into their observations and impressions.
- ownerResponse/publishedDate: Indicates the date when the hotel management responded to a review, reflecting their commitment to guest engagement and feedback resolution.
- ownerResponse/responder: Identifies the hotel management representative or department that addressed the guest's feedback, adding a personal dimension to the hotel's guest interaction.
- ownerResponse: Details the hotel management's response to guest feedback, highlighting their approach to maintaining and improving service quality.
- rating: Provides a numerical score assigned by the guest, ranging from 1 to 5, serving as a direct measure of their overall satisfaction with their stay.
Ethically Mined Data: The dataset is assembled with adherence to ethical principles, utilizing publicly shared information while respecting individual privacy.
Gratitude is extended to Tripadvisor for its role in facilitating informed travel decisions and serving as a valuable source of data for ongoing enhancements in the hospitality industry. Image credits: Four Seasons Hotel George V, Paris.