Context

Universal Studio gets a vast amount of reviews from visitors. To go through all the reviews can be a tedious job. We have to categorize reviews expressed. This can be utilized for the reviews management system. We determining overall reviews based on individual comments. So that company can get a complete idea of reviews provided by visitors and can take care of those particular fields. This makes more loyal visitors to the company, increase business, fame, brand value, and also profit.

Content

The dataset includes 50,000++ reviews of 3 Universal Studios branches (Florida, Singapore, Japan), posted by visitors on the Trip Advisor website.

Description of columns:

1. reviewer - account name of the reviewer
2. rating - rating from the reviewer, from 1 (unsatisfied) to 5 (satisfied)
3. written_date - date of the review
4. title - the title of the review
5. review_text - review made by the visitor
6. branch - location of Universal Studios