TelecomAgentCustomerInteractionText

Conversational Corpus; Customer Service- Agent x Customer

@kaggle.avinashok_telecomagentcustomerinteractiontext

Table List

1 table(12 KB)

Customerinteractiondata

@kaggle.avinashok_telecomagentcustomerinteractiontext.customerinteractiondata

12 KB
103 rows
7 columns

recordid RecordID	customerinteractionrawtext CustomerInteractionRawText	agentassignedtopic AgentAssignedTopic	locationid LocationID	calldurationseconds CallDurationSeconds	agentid AgentID	customerid CustomerID
1890041	Cus not satisfied with service. want to port out to Idea network.	Port Out	8	10	z88Nr	5Ms7y
1890042	Jadav called to check his porting out status. Shared information with him.	Port Out	1	6	xGAVI	s8Zyb
1890043	Customer thraetened to cancel her service. Said Idea is offerring much better options.	Port Out	9	15	T7Kdd	3IB8J
1890044	called to ask steps for porting out. She is leaving India.	Port Out	5	15	jtifd	mtR3W
1890045	Customer dissatisfied with support. Connectivity is poor in his region. Wanted to port to BSNL.	Port Out	7	13	hxY3d	DbBmN
1890046	port out Options. >> Tried to retain. >> Xferred to Manager.	Port Out	5	20	K1XpF	iJaJT
1890047	Customer wanted port out. Transferred to offer better plans to retain.	Port Out	8	20	ksjXv	kOoUz
1890048	Kumar called to ask about his porting status. Moving to BSNL.	Port Out		10	0MmQN	Y2jwL
1890049	Cus wanted to cancel the connection. Transferred to port-out Management Team	Port Out	3	9	nGpIG	95UP8
1890050	porting out because of high bill on Data Plans.	Port Out		17	C9mBD	tpBJs


CREATE TABLE customerinteractiondata (
  "recordid" BIGINT,
  "customerinteractionrawtext" VARCHAR,
  "agentassignedtopic" VARCHAR,
  "locationid" DOUBLE,
  "calldurationseconds" DOUBLE,
  "agentid" VARCHAR,
  "customerid" VARCHAR
);