SFO Screening Checkpoint Satisfaction October, 2019

The screening checkpoint experience is a key driver of satisfaction at SFO, thus understanding the quality of the service and controllable experiences is required to improve it. SFO conducted two surveys of the Terminal 2 checkpoint in 2019. One in May, and after improvements were made, another in October to understand whether this changes were successful or in any way impactful.

A code-list is attached to assist with analysis.

Our research partner is San Francisco-based Corey, Canapary & Galanis Reasearch
Organization: City of San Francisco
Last updated: 2020-11-10T16:57:06.158638
Tags: customer, satisfaction-survey, screening-checkpoint, sfo, survey