EMS - Communications Measures

Data contained in this table documents Austin-Travis County EMS (ATCEMS) Communications Center workload and performance.

Data contained in this table comes from several sources:
• 911 Call Count and Grade of Service are obtained from the ECaTS reporting system provided by the Capital Area Council of Governments (CAPCOG).
• Call Processing Interval is calculated using data from the department Computer-Aided Dispatch (CAD) data warehouse.
• MPDS Compliance is calculated by the Advanced Quality Assurance (AQUA) system used by Communications Center personnel to assess center performance.
• Performance targets are determined by ATCEMS management.
Organization: City of Austin
Last updated: 2020-11-12T13:28:02.605105
Tags: 911, 911-calls, ambulance, atcems, austin, call-processing, communications, emergency-medical-services, ems, grade-of-service, mpds-compliance, performance, travis-county, workload