E-commerce Customer Behavior Dataset

Dataset Description: E-commerce Customer Behavior

Overview:
This dataset provides a comprehensive view of customer behavior within an e-commerce platform. Each entry in the dataset corresponds to a unique customer, offering a detailed breakdown of their interactions and transactions. The information is crafted to facilitate a nuanced analysis of customer preferences, engagement patterns, and satisfaction levels, aiding businesses in making data-driven decisions to enhance the customer experience.

Columns:

1. Customer ID:

   • Type: Numeric
   • Description: A unique identifier assigned to each customer, ensuring distinction across the dataset.

2. Gender:

   • Type: Categorical (Male, Female)
   • Description: Specifies the gender of the customer, allowing for gender-based analytics.

3. Age:

   • Type: Numeric
   • Description: Represents the age of the customer, enabling age-group-specific insights.

4. City:

   • Type: Categorical (City names)
   • Description: Indicates the city of residence for each customer, providing geographic insights.

5. Membership Type:

   • Type: Categorical (Gold, Silver, Bronze)
   • Description: Identifies the type of membership held by the customer, influencing perks and benefits.

6. Total Spend:

   • Type: Numeric
   • Description: Records the total monetary expenditure by the customer on the e-commerce platform.

7. Items Purchased:

   • Type: Numeric
   • Description: Quantifies the total number of items purchased by the customer.

8. Average Rating:

   • Type: Numeric (0 to 5, with decimals)
   • Description: Represents the average rating given by the customer for purchased items, gauging satisfaction.

9. Discount Applied:

   • Type: Boolean (True, False)
   • Description: Indicates whether a discount was applied to the customer's purchase, influencing buying behavior.

10. Days Since Last Purchase:

    • Type: Numeric
    • Description: Reflects the number of days elapsed since the customer's most recent purchase, aiding in retention analysis.

11. Satisfaction Level:

    • Type: Categorical (Satisfied, Neutral, Unsatisfied)
    • Description: Captures the overall satisfaction level of the customer, providing a subjective measure of their experience.

Use Cases:

1. Customer Segmentation:

   • Analyze and categorize customers based on demographics, spending habits, and satisfaction levels.

2. Satisfaction Analysis:

   • Investigate factors influencing customer satisfaction and identify areas for improvement.

3. Promotion Strategy:

   • Assess the impact of discounts on customer spending and tailor promotional strategies accordingly.

4. Retention Strategies:

   • Develop targeted retention strategies by understanding the time gap since the last purchase.

5. City-based Insights:

   • Explore regional variations in customer behavior to optimize marketing efforts based on location-specific trends.

Note: This dataset is synthetically generated for illustrative purposes, and any resemblance to real individuals or scenarios is coincidental.