Context
After going through quite the verbal loop when ordering foreign currency through the bank, which involved a discussion with an assigned financial advisor at the branch the following day to confirm details, I noticed despite our names hinting at the assumed typical background similarities, communication by phone was much more difficult due to the thickness in accents and different speech patterns when voicing from a non-native speaker.
It hit me then coming from an extremely multicultural and welcoming city, the challenges others from completely different labels given to them in life must go through in their daily affairs when having to face communication barriers that I myself encountered, particularly when interacting with those outside their usual bubble. Now imagine this situation occurring every hour across the world in various sectors of business. How may this impede, help or create frustrations in minor or major ways as a result of increasing workplace diversity quota demands, customer satisfaction needs and process efficiencies?
The data I was looking for to explore this phenomena existed in the form of native and non-native speakers of the 100 most commonly spoken languages across the globe.
Content
The data in this database contains the following attributes:
- Language - name of the language
- Total Speakers - this assumes both native and non-native speakers
- Native Speakers - native speakers of the language
- Origin - family origin group of said language
Acknowledgements
The data was collected with the aid of WordTips visualization of the 22nd edition of Ethnologue - "a research center for language intelligence"
https://www.ethnologue.com/world
https://www.ethnologue.com/guides/ethnologue200
https://word.tips/pictures/b684e98f-f512-4ac0-96a4-0efcf6decbc0_most-spoken-languages-world-5.png?auto=compress,format&rect=0,0,2001,7115&w=800&h=2845
Inspiration
As globalization no longer constrains us, what implications will this have in terms of organizational communications conducted moving forward?
I believe this is something to be examined in careful context in order to make customer relationship processes meaningful rather than it being confined to a strictly detached transactional basis.