Japanese Airlines Reviews

Dataset Overview

This dataset provides an extensive collection of customer reviews for Japan Airlines (JAL) gathered from TripAdvisor. With close to 10,000 entries, it captures customer insights, feedback, and satisfaction levels across various aspects of the travel experience. Each entry includes a title, detailed review text, rating, and other related metadata. The dataset aims to support data science applications related to sentiment analysis, customer satisfaction studies, and travel industry research.

Data Science Applications

Given the comprehensive nature of the dataset, it can be leveraged for multiple data science tasks, including:

1. Sentiment Analysis: Analyzing the sentiment across reviews to gauge overall satisfaction and identify common pain points or praised aspects.
2. Topic Modeling: Extracting recurring themes, such as in-flight services, punctuality, and customer service, to understand focal areas of customer feedback.
3. Predictive Modeling: Using ratings and other features to predict customer satisfaction or likely ratings based on review content.
4. Text Analysis for Frequent Keywords: Identifying frequently mentioned keywords to highlight what customers appreciate or dislike.
5. Trend Analysis: Analyzing trends in customer reviews over time, especially regarding seasonal or yearly fluctuations in satisfaction.
6. Helpfulness Prediction: Predicting which reviews might be marked as “helpful” based on length, sentiment, and content.

Column Descriptors

• title: Title of the review, summarizing the user’s feedback.
• text: Full review content detailing the customer’s experience.
• lang: Language of the review (useful for filtering reviews).
• published_date: Date the review was published on TripAdvisor.
• travel_date: Approximate date of travel, if provided.
• helpful_votes: Number of “helpful” votes the review received.
• rating: Customer rating for the airline, likely on a 1 to 5 scale.

Ethically Mined Data

The data was ethically sourced using the Apify API, with usernames and other personally identifiable information removed to respect user privacy. Use Only for educational puposes.

Acknowledgements

• Image: Created with DALL-E 3 for a visual representation of the dataset.
• Platform: Kaggle for providing a platform to share and collaborate on datasets.
• Source: TripAdvisor for the publicly available review data, aiding in the creation of this dataset.